Last updated 7th September 2026
These Terms of Service govern your use of our websites located at hyperframe.ai, app.hyperframe.ai, play.hyperframe.ai and any related services provided by Inktrap Limited.
By accessing our websites or using any of our services, you agree to abide by these Terms of Service and to comply with all applicable laws and regulations. If you do not agree with these Terms of Service, you are prohibited from using or accessing our websites or using any other services provided by Inktrap Limited.
We, Inktrap Limited, reserve the right to review and amend any of these Terms of Service at our sole discretion. Upon doing so, we will update this page. Any changes to these Terms of Service will take effect immediately from the date of publication.
The first three restrictions below concern our software and website materials. They do not prevent you from using Hyperframe's intended features to create, edit, download, share or publish videos that you are entitled to use, including for business and client purposes.
By using our websites, you warrant on behalf of yourself, your users, and other parties you represent that you will not:
The intellectual property in Hyperframe's software and website materials is owned by or licensed to Inktrap Limited and protected by applicable copyright and trademark law.
Subject to these Terms and the features and limits of your plan, we grant you permission to use Hyperframe to create, edit, download, share and publish videos for personal, business and client purposes. You must have the necessary rights to the content you use. This permission does not override any applicable third-party licences.
This is a licence to use Hyperframe, not a transfer of ownership of our software or website materials. The licence ends when your right to use the service ends under these Terms. Your rights in content you submit are addressed in the User-generated content section below.
You retain your intellectual property ownership rights over content you submit to us for publication on our websites. We will never claim ownership of your content, but we do require a licence from you in order to use it.
When you use our websites or their associated services to post, upload, share, or otherwise transmit content covered by intellectual property rights, you grant to us a non-exclusive, royalty-free, transferable, sub-licensable, worldwide license to use, distribute, modify, run, copy, publicly display, translate, or otherwise create derivative works of your content in a manner that is consistent with your privacy preferences and our Privacy Policy.
The licence you grant us can be terminated at any time by deleting your content or account. However, to the extent that we (or our partners) have used your content in connection with commercial or sponsored content, the licence will continue until the relevant commercial or post has been discontinued by us.
You give us permission to use your username and other identifying information associated with your account in a manner that is consistent with your privacy preferences and our Privacy Policy.
Our websites and the materials on our websites are provided on an 'as is' basis. To the extent permitted by law, Inktrap Limited makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property, or other violation of rights.
In no event shall Inktrap Limited or its suppliers be liable for any consequential loss suffered or incurred by you or any third party arising from the use or inability to use our websites or the materials on our websites, even if Inktrap Limited or an authorised representative has been notified, orally or in writing, of the possibility of such damage.
In the context of this agreement, “consequential loss” includes any consequential loss, indirect loss, real or anticipated loss of profit, loss of benefit, loss of revenue, loss of business, loss of goodwill, loss of opportunity, loss of savings, loss of reputation, loss of use and/or loss or corruption of data, whether under statute, contract, equity, tort (including negligence), indemnity or otherwise.
Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
The materials appearing on our websites are not comprehensive and are for general information purposes only. Inktrap Limited does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on our websites, or otherwise relating to such materials or on any resources linked to our websites.
Inktrap Limited has not reviewed all of the sites linked to our websites and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement, approval or control by Inktrap Limited of the site. Use of any such linked site is at your own risk and we strongly advise you make your own investigations with respect to the suitability of those sites.
We may suspend or terminate your right to use our websites, and terminate these Terms of Service, immediately upon written notice to you for any breach of these Terms of Service, breach of our Acceptable Use Policy, or for any other reason at our sole discretion.
Pro and Team subscriptions use Stripe Managed Payments. Sold through Link, LLC, a Stripe affiliate (“Link”), acts as merchant of record for these purchases, which are identified as “Sold through Link”. Inktrap Limited remains responsible for supplying Hyperframe and providing product support. These Terms continue to govern your use of Hyperframe.
Your purchase and use of Link's related services are also subject to the applicable Sold Through Link Terms, including the Purchase Terms, and the other applicable Link terms presented at checkout.
Link and its affiliates collect your payment and handle transaction support, receipts and payment disputes. Payment received by Link or its affiliates satisfies your payment obligation to Inktrap Limited for that transaction. The price, currency, billing frequency and total payable, including any applicable taxes, are shown at checkout.
You must provide accurate billing information and keep it up to date. You can manage billing details and view purchases through your Link account. Payment and order information is handled in accordance with our Privacy Policy and Link's Privacy Policy.
Subscriptions renew automatically at the billing frequency shown at checkout unless cancelled before the next renewal date. By subscribing, you authorise Link and its affiliates to collect the recurring payments disclosed at checkout using your selected payment method.
You can cancel your subscription through the Stripe-hosted billing page used to manage your Hyperframe subscription, or through your Link account. If you need help accessing the billing page, contact support@hyperframe.ai.
An ordinary cancellation stops the next renewal. You retain access to your cancelled plan's features until the end of the paid billing period, when your next payment would otherwise have been due. Cancellation does not, by itself, request a refund. Refunds and consumer cancellation rights are addressed below.
We offer the following additional refund rights to Pro and Team customers:
These full refunds include any applicable taxes paid on the refunded payment. Except under the rights described in this section, Link's refund policy or applicable law, we do not offer refunds solely because you have changed your mind or have unused time remaining in a billing period.
If we or Link issue a full refund for your current subscription period, your subscription is cancelled and access to that paid plan ends when the refund is issued. This differs from an ordinary cancellation without a refund, for which access continues until the end of the paid billing period.
For purchases through Link, consumers in the United Kingdom and European Union have a 14-day cooling-off period from receiving access to or delivery of the purchased product, as set out in the Sold Through Link Terms. To exercise this right, contact Link support or email support@hyperframe.ai, identifying the purchase and explaining that you wish to cancel during the cooling-off period. Starting to use Hyperframe does not, by itself, remove the cancellation rights described here.
Link may also grant refunds under its refund policy. Where our refund policy is more restrictive, Link's refund policy takes precedence. Link's policy allows qualifying refund requests within 60 days of a completed transaction; this is not an unconditional 60-day refund entitlement and does not limit any longer period required by law.
Refund requests may be submitted to Link support or to support@hyperframe.ai. Inktrap Limited can assist with requests and arrange refunds through Managed Payments. For help using Hyperframe, contact support@hyperframe.ai.
Enterprise plans are billed directly by Inktrap Limited under a separate agreement. Refunds and cancellations for Enterprise subscriptions are governed solely by the terms of that agreement. Unless otherwise specified in that agreement, payments for Enterprise plans are non-refundable once invoiced.
Nothing in these Terms excludes, restricts or replaces any rights or remedies that cannot lawfully be excluded, including applicable consumer rights relating to cancellation, refunds and services or digital content that are faulty or not as described.
Any term of these Terms of Service which is wholly or partially void or unenforceable is severed to the extent that it is void or unenforceable. The validity of the remainder of these Terms of Service is not affected.
Unless otherwise agreed in a separate Enterprise agreement, these Terms and any dispute or claim between you and Inktrap Limited arising out of or in connection with them or your use of Hyperframe are governed by the laws of England and Wales.
If you are a business customer and are not acting as a consumer, the courts of England and Wales have exclusive jurisdiction over those disputes and claims, unless otherwise agreed in a separate Enterprise agreement.
If you are a consumer, nothing in these Terms deprives you of the protection of mandatory consumer laws that apply where you live or restricts any right you have to bring proceedings in your local courts.
For any questions or concerns regarding these Terms of Service, you may contact us using the following details:
Sam Lester
legal@hyperframe.ai